Our confirmation emails are sent automatically as soon as your payment is completed. If you don’t see one in your inbox, please check your spam or junk folder and confirm that the email address you entered at checkout is correct. If you still can’t find it, feel free to reach out to us at support@daisysilk.com and we’ll resend your order details.

After entering your email and clicking SIGN UP, please check your inbox to verify your email address. Once you confirm, you’ll receive our welcome email with a 12% off coupon code. Please check that your email address is correct and look in your spam or junk folder if you haven’t received an email from us. If it’s still missing, contact us and we’ll be happy to help.

Yes, we ship to most countries worldwide, and offer free shipping on orders over $55. For orders below $55, shipping rates and delivery times vary by destination — please refer to our Shipping Information page for details.

Since our products are made-to-order in our own factory, please allow 1–3 business days for production and processing after payment confirmation. Once shipped, delivery usually takes 2–6 business days, depending on your location.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check the real-time status on the carrier’s website. Please ensure your email address is valid so you don’t miss updates.

If you’d like to make changes or cancel your order before it’s processed and shipped, please reach out to us as soon as possible at support@daisysilk.com. We’ll assist you smoothly with the process. Once your order has been shipped, we will be unable to cancel it. In that case, you can either keep the item or follow our return & exchange policy after it arrives.

Yes! Since we have our own factory, we offer plenty of flexibility. You can customize size, color, or add a monogram. Just select your preferred options on the product page and place your order. Once confirmed, please allow an additional 2–3 business days for us to process your order before shipment.

- Items that cannot be returned or exchanged:  Underwear | Socks | Eye/Face Masks | Customized Items- All returns must be processed within 15 days of receiving the order.- Returned items must be unused, unwashed, undamaged and in their original packaging with labels and tags attached.- The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. Also, adhere strictly to our return instructions provided in our email and fill in the designated return recipient as specified.

Customer satisfaction is extremely important to us and all products are thoroughly checked by our quality control team before they are dispatched to you. However if for any reasons that you wish to return your items or if you have received a faulty or incorrect product, we kindly request you to follow the instructions provided below.Step 1 - Please email support@daisysilk.com within 15 days of receiving your products with the order number and a brief reason for the return & exchange. We will refund you after you return the items within 60 days of purchase.Step 2 - Please strictly follow our return instructions provided in our email. Ensure that you package the items to be returned securely in the original package box. Additionally, kindly remember to send the tracking number with us once you have shipped the return.Step 3 - Once we have received your returned items, we’ll process it promptly.

Once we receive your returned items, we will process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your original payment method:Credit/Debit Card: Refunds typically take 5–14 business days to appear, depending on your card issuer.PayPal: Usually processed quickly and may appear in your PayPal balance within a few business days. If your original payment was made via a debit or credit card through PayPal, it may take slightly longer depending on your financial institution.Please note that weekends and holidays may affect processing times. If you have any questions or concerns, feel free to contact our customer service team.

• For Returns: If you received the wrong item or it’s defective, we will cover the return shipping. For returns due to personal preference or other reasons, customers are responsible for the shipping cost. We recommend using a trackable shipping service to ensure the item reaches us safely. Please contact our customer service team before returning any item so we can guide you through the process.
• For Exchanges: The first exchange is free of charge. For any additional exchanges, customers are responsible for the shipping cost of sending the replacement item. Our customer service team is happy to assist you with any exchange.

Give the perfect gift with a DAISYSILK E-Gift Card. Simply choose the amount, add it to your cart, and complete checkout. The e-gift card will be sent directly via email, ready to share with your recipient. It can be used toward any product on our site, making it a thoughtful gift for any occasion.

Email us at support@daisysilk.com and we’ll be happy to help with any questions or concerns you may have.